FAQs
Online Store FAQs
🎁 in store pick up?
Anything you order from our online store can be picked up from our Cardiff HQ!
Just order as usual and select the in-store pick up option at checkout and you'll be guided through the process
📦 Do you ship worldwide?
Yes! As we're still a small business we usually ship our online orders out every 2 - 3 days or so
We ship to almost all countries around the world!
❗I have a problem with my order
No sweat! Just drop us a message via our contact form or live chat feature over here
❓ Do you accept klarna?
Yes! Just select it as a payment method when checking out
❓ Do you accept returns?
Yes! Just send your order back to our HQ (address below) within 14 days of receiving it and we'll refund within 14 days of accepting the package
Items must be unworn with tags still attached to be eligible for a refund.
All sale items purchased are final and cannot be returned.
All reseller bundles and clearance mixes are ineligble for a refund however we do of course endevour to make sure everyone is satisfied. If you have any issues please just get in contact with us.
Any and all free delivery discounts will be deducted from the refund
The Thrift - Returns - Unit 4 Templar Parc, East Moors Road, Cardiff, CF10 5EW
✈️ Will I have to pay taxes?
All taxes and duties to pay (if any) will be the responsibility of the customer
We reserve the right to deduct any postage and other fees incurred for packages that are returned to us for tax reasons
🕵️ I cant find the piece im looking for?
A lot of our pieces sell quick, particularly if we post about them on our socials.
Due to the one off nature of the clothing we sell, unfortunately that means that sometimes someone would have gotten to it quicker than you did.
Make sure to turn notifications on and sign up to our mailing list to catch the next drop.
In-store FAQs
🕗 What times are you open?
Stuck for something to do of an evening? We're open late Tuesday - Friday!
Monday - Closed
Tuesday - Friday: 12pm - 8pm
Saturday - Sunday: 10am - 5:30pm.
📍 Whats your location?
The Thrift, Unit 4 Templar Parc, East Moors Road, Cardiff, CF24 5EW
You can get Google Maps directions by tapping me or head over here for more information on how to visit!
🚗 Can I park my car?
Yes! Our car park is quite large and theres plenty of places to park.
❓Do you accept returns in-store?
We're happy to offer an exchange within 7 days of purchase assuming all items are un-worn with tags still attached - we do not offer refunds nor credit notes. This does not include the kilo sale or £12 room.
❓ Do you Have toilets?
We do indeed! Just ask us at the till
💰 What payment do you accept?
We accept cash, card, Apple Pay and you can also pay by Klarna to split your payments.
👕 Are all of your clothes used?
We may have the odd collection of new clothing here and there but for the most part yes! Everything in our store is pre-loved and sustainable and all of that lovely stuff
🧼 Do you wash your clothes?
Yes! Apart from the Rummage / Kilo Sale Section and anything too old / valuable to wash in a machine almost everything is washed and ready to wear.
Though we will miss the occasional piece, we wash everything ourselves with three washing machines behind the scenes.
❓ Will you buy my clothes?
We tend not to buy clothes from people but if you have vintage you think we need to see feel welcome to give us a shout!
If you just want to drop off clothes, as long as they're in good condition you're welcome to. We'll be able to pass them on to those that need it most.
💰 Can I view my loyalty stuff?
Yeah! For more info on your loyalty scheme and to redeem head over here.
You can also use your points on our online store!
💀 Are you still in that old massive warehouse?
Absolutely not! Lets just say it didn't work out...
Our new store is a lot smaller but more intimate and curated. We ran into a bit of bother with the last place so we're using our new one as a temporary refuge to rebuild.
If you'd like to get a sneak peak head over here!
Do you accept clothing donations? 🫶
We finally do, yes! Do feel welcome to bring us your bags of clothing that you no longer want. Just pop in, tell us at the till, drop them off and we'll take care of the rest!
We just ask that everything is reasonably clean and undamaged - no stains or holes etc.
We'll either process your clothing with a direct benefit to Cardiff based charity Boomerang or look to recycle anything as necessary.